Home > FAQ
- What payment methods do you accept?
- How do I cancel my order?
- Are your stock levels correct?
- What are the shipping times?
- What if the goods I have received are faulty?
- Do I need to login to make a purchase?
- Do you charge sales tax?
- Is my transaction secure? Are my details secure?
- Do you accept international orders?
- What happens if I want to order pre order stock and available stock at once?
- Do you offer free shipping in australia for orders over $100?
- How are sale products sent?
What payment methods do you accept?
Online payments are made via either Direct Payment Services or Paypal. Both options use the latest secure technology and fraud protection.
If you are not comfortable purchasing online, that’s fine. We also offer a number of other convenient payment options including phone/fax your credit card details (Visa, Mastercard & American Express), direct deposit, personal cheques and money orders.
Please note that some payment methods, such as Direct Bank Deposit and Cheque, are not necessarily instant transactions and will not be sent until the funds have been cleared. If you require your order sent immediately, we recommend credit card transactions.
How do I cancel my order?
After you have clicked “Confirm Order,” your order begins to process and you cannot make any online changes to it. To cancel your order prior to shipment, you must contact us – please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.Back to top
Are your stock levels correct?
Our stock levels are very accurate. However, rarely the product you ordered may not be in stock. We will contact you immediately to let you know if this occurs.Back to top
What are the shipping times?
ALL orders within Australia will be shipped via Express Post. Except Wrapping Paper, which will be sent in a tube in normal post.
Express Post guarantees next business day delivery for all major centers in Australia and two business days for some harder to reach rural areas. Tuesday shipments will arrive to you by Wednesday or Thursday. TMOD ships once weekly on Tuesdays, your order will need to be placed by midnight on Monday to ensure dispatch on Tuesday.Back to top
What if the goods I have received are faulty?
In the rare case that you receive a faulty/damaged product upon delivery, simply contact TMOD and we will organise to have the item replaced. All faulty/damaged goods must be returned to us for inspection. We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit. Customers can follow the same procedure for returns in the TMOD policy above.Back to top
Do I need to login to make a purchase?
Yes. We need you to register an account, to purchase items online. This makes it easy for shipping and for future purchases.
Do you charge sales tax?
We are not required to collect sales tax on any orders outside Australia. For all Australian orders a sales tax of 10% does apply. All prices on our Australian website include 10% Sales Tax at check out. International users will have the correct price always displayed to them.Back to top
Is my transaction secure? Are my details secure?
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. All payments are processed via e way's secure online payment facility.Back to top
Do you accept international orders?
Yes, we do. We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. Please contact us for further details on international shipping rates.Back to top
What happens if I want to order pre order stock and available stock at once?
We do allow for pre ordering on new product ranges to ensure our customers receive our stock as soon as it hits the shelf, please note you will need to make a separate order form for available stock, this does mean you will need to pay postage for each order. Otherwise available products will not be shipped out until the new stock arrival date.Back to top
Do you offer free shipping in australia for orders over $100?
Yes we do! In the check out page where you enter you card details, make sure you select free shipping. (this will only show if your order is over $100) This can be located in the bottom left of the screen.Back to top
How are sale products sent?
**NOTE** SALE PRODUCTS ARE SENT REGULAR POSTBack to top